We are a small establishment who pride ourselves on our excellent staff and exclusive services, in order to maintain a high standard of service we require commitment from our customers.
Whilst we understand that on occasion there may be the requirement to cancel, however as a courtesy to our staff and therapists, we have the following cancellation terms:
Full payment is required before all exclusive spa sessions and treatments.
Any cancellations or rescheduling made:
At least 7 days prior - may be offered a one-time opportunity to reschedule
Within 7 days - will be offered a 50% refund
Within 48 hours - will not receive a refund
We value all of our customers and their time, and therefore it is very important that Wild Spa sessions and treatments must start and finish on time. If you are late to your booking, your session will be shortened or cancelled and full payment will still be charged.
In the event that you do not attend your scheduled session, full payment will still be charged.
We reserve the right to cancel or amend any appointment.
Please read through and ensure you agree with all of the above before your session, and if there is anything else we can help you with then please get in touch at firstname.lastname@example.org.
Coach House Healing Team 🌿