At Wild Wellbeing (Coach House Healing), we are a small establishment that takes pride in our exceptional staff and exclusive services. To maintain the high standards of service that our guests expect, we require a commitment from our customers.

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Wild Spa Bookings

We are grateful to have the opportunity to offer our exclusive spas to guests celebrating special occasions. To ensure we can accommodate everyone, we kindly ask that you only book when you are certain you’ll be able to attend your appointment.

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Cancellation  Terms:

• More than 7 days before your booking: 50% refund will be issued.

• Within 7 days of your booking: No refunds available.

• Late arrivals: All sessions begin and end at the scheduled time. If you arrive late, your session will be shortened.

• No-shows: Full session fee will be charged.

 

Reschedule   Terms:

• We can reschedule if you inform us more than 7 days before your booking 

• Within 7 days of your booking: No reschedule and refunds available.​

 

Therapy Sessions

Our staff and therapists set aside their time especially for you, and we are committed to providing the highest standard of service. To protect the time and energy of our practitioners, and to ensure fairness to all guests, the following cancellation policy applies:

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• Please allow at least 7 days’ notice for any requests to change or reschedule therapy appointments.

• Within 48 hours of your therapy session: Full session fee will be charged, as our therapists still need to be paid for their commitment and last-minute cancellations cannot usually be rebooked.

Communication & Office Hours

• Please note that we are closed on Tuesdays and Wednesdays. As with weekends, we kindly ask you to consider this when planning cancellations or reschedules.

• If you send us an email regarding a cancellation or reschedule, please ensure the subject line clearly states “Cancellation”, “Reschedule" or "Urgent” so we can prioritise your request when we reopen.

• We do not take calls on Tuesdays or Wednesdays, and emails are not monitored during this time.

Our right to reschedule or cancel

On rare occasions, we may need to adjust or cancel an appointment. In such cases, we will notify you as soon as possible, and you will be offered either a reschedule or a full refund.

Agreement

By booking with us, you confirm that you have read, understood, and agree to this cancellation policy.

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If you have any questions, please contact us at bookings@wildliving.uk.

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Thank you for your understanding, and for supporting our small and dedicated team.
 

Wild Wellbeing Team 🌿
Coach House Healing