We are a small establishment that takes pride in our exceptional staff and exclusive services. To maintain the high standards of service that our guests expect, we require a commitment from our customers.

We are grateful to have the opportunity to offer our exclusive spas to guests celebrating special occasions. To ensure we can accommodate everyone, we kindly ask that you only book when you're certain you'll be able to attend your appointment.

However, we understand that circumstances can change. With that in mind, here is our cancellation policy, which we believe is fair to all guests:

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• More than 7 days in advance: You will receive a 50% refund.

• *Within 7 days: Unfortunately, we cannot offer a refund.

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*We recognise that unexpected situations can arise, and as a one-time exception, we may be able to offer the opportunity to reschedule your booking if necessary.

We value all of our customers and their time, which is why it is important that Wild Spa sessions and treatments start and finish on time. If you are late for your booking, your session will be shortened or cancelled, and full payment will still be charged.

In the event that you do not attend your scheduled session, full payment will still be charged.

We reserve the right to cancel or amend any appointment.

Please review the above information carefully and ensure you agree with all terms before your session. If you have any questions or need further assistance, please feel free to reach out to us at coachhousehealing@gmail.com.

Thank you,
The Coach House Healing Team 🌿